01
The network
- Active DDoS protection on every server, monitored 24/7, keeps floods of fake traffic away from your app.
- A firewall in front of your server. Only the ports your project needs are open; everything else is closed.
Hosting & security at Vibe96
Your project,
hosted safely.
Watched every minute.
When you choose Get it Live, your project runs on a private server we set up, secure and look after for you. It sits in certified data centres, is protected at every layer, and is backed up daily. If anything looks wrong, our team hears about it before your customers do.
- Certified data centresISO/IEC 27001 and SOC 2 Type II certified facilities
- Daily backupsStored off the server, restored on request
- Checked every minuteUptime, speed, disk, memory and SSL, around the clock
- A private serverYour own resources. Never shared with other customers
01 / Infrastructure
Where your project runs
Your project runs on its own virtual private server (VPS) in a professional data centre. Choose the location at checkout, so your app can sit close to your customers.
The data centres
- Certified to ISO/IEC 27001, SOC 1 Type II and SOC 2 Type II, the standards banks and large companies ask for.
- Guarded 24 hours a day, with biometric and smart-card entry and camera surveillance throughout.
- Redundant (N+1) power with backup generators, so a power cut does not stop your server.
- Precision cooling keeps the hardware within safe limits all year.
Closer to your customers
You choose the location.
North AmericaEuropeAsia
- USUnited States
- UKUnited Kingdom
- DEGermany
- INIndia
Data centres in North America, Europe and Asia, including these locations. Available locations for your server type are shown at checkout.
The server itself
Resources reserved for your project- Your own serverA fully isolated virtual server (KVM). Your CPU, memory and storage are reserved for you and never oversold.
- Fast storageEnterprise SSD and NVMe drives.
- Processors and memoryCurrent-generation Intel Xeon Scalable and AMD EPYC processors with DDR4/DDR5 memory.
- Protected disksHardware RAID 10, so one failing drive does not lose your data.
- NetworkA 1 Gbps connection and your own dedicated IP address.
- Operating systemLinux, or a fully licensed Windows Server, set up to suit your project.
02 / Layers of protection
How we protect your server
Security is built in layers, so no single failure leaves your app exposed.
02
The server
- Operating system and security updates applied regularly, so known weaknesses are closed.
- Windows servers run with the built-in firewall and antivirus switched on.
- Your server is fully isolated from every other customer's. What happens on theirs cannot reach yours.
03
Your website
- An SSL certificate on your domain, so every visit is encrypted — the padlock in the browser.
- We watch the certificate's expiry date and renew it before it runs out.
04
Who can get in
- Only named Vibe96 engineers can work on your server, and only to set it up or support it.
- Our monitoring agent only makes outgoing, encrypted connections to Vibe96. It does not open any door into your server.
- Each server has its own access key. If a key is ever at risk, we cancel it and issue a new one straight away.
- Card details are handled by our payment provider and never stored by Vibe96. We keep only the last four digits.
05
Your data
- Everything between your visitors and your app travels encrypted.
- Your data is never sold, shared or used to train anything.
- Backups are kept off the server, in the same secure data centre network.
03 / Backups & recovery
A fresh copy. Every day.
Your server is backed up every day, and the copies are stored away from the server itself.
7days of
recovery
Your last seven days, protected.Choose a day. We'll handle the restore.
- Day 1
- Day 2
- Day 3
- Day 4
- Day 5
- Day 6
- Today
- Automatic, every dayDaily backups of your files and database, made automatically.
- 7 days of historyGo back to any day in the last week.
- Stored off the serverA failed server never takes your backups with it.
- Restore on requestOpen a support ticket and we restore your project to the day you choose.
- A copy before every changeBefore an update or any change we deploy for you, we take a fresh copy first.
- A final copy to take with youWhen hosting ends, a final backup stays downloadable from your dashboard for three months, then it is deleted.
04 / Monitoring & uptime
Watched from the inside. And the outside.
Your server is checked every minute, from the inside and the outside, and our team is alerted the moment something looks wrong.
What we watch
| Check | What it catches |
|---|---|
| Is your site up? | We visit your site from outside every few minutes, like a real customer would. |
| Is it slow? | Pages taking too long to answer. |
| Disk and memory | A server running out of space or memory, before it causes errors. |
| SSL certificate | A certificate close to expiring. |
| The server itself | CPU, memory and disk readings every minute from our agent; we know if it stops reporting. |
Server MonitorExample view
All systems operationalLast agent check · just nowLive
CPU18%
Memory42%
Disk28%
Response timeRecent history
SSL certificate valid Agent connected
What you see
Your project dashboard has a Server Monitor with live readings and recent history, so you always know how your app is doing.
99.9%
Infrastructure uptime guarantee
Your server runs on infrastructure with a 99.9% uptime guarantee from the data centre. Our own monitoring sits on top of that, so problems are picked up and fixed quickly.
05 / Real people, real support
An engineer when you need one.
Hosting support is included for as long as your hosting is active. Raise a ticket from your dashboard, and a real engineer answers.
Included with your hostingIncluded
- Setting up the server and deploying your project — starts after payment and access details, within 48 working hours.
- Domain connection and SSL.
- Keeping the server running, updated and secure.
- Looking into downtime, slowness or server errors.
- Restoring a backup.
- Help with the Server Monitor and Project Files tools.
Available as expert hours
Not included in hosting support. Add specialist help when your app needs more.
- New features or changes to your app.
- Fixing bugs in the app's own code.
- Connecting third-party services or APIs.
- Moving data in from another system.
Response times
First reply, by priority| Priority | Example | First reply |
|---|---|---|
| Critical | Your site is down | Within 2 hours, any day |
| High | A main feature on the server is not working | Within 8 working hours |
| Normal | A question or a small server change | Within 1 working day |
Monday to Friday, 9:00–18:00 Dubai time (UTC+4). Behind our team, the data centre's own engineers work 24/7 on the hardware and network.
06 / Ownership & privacy
Your data, your control.
Your app and everything in it belong to you. We look after it; we never own it.
- You own your data.Your app's content, users and records are yours. We act only on your instructions.
- We only look when we need to.Our engineers access your server only to set it up, keep it running, or answer a request you made.
- Take it with you any time.Download your files from Project Files, or ask us for a full copy of your files and database.
- You choose where it lives.Your server stays in the location you picked at checkout. We do not move it without asking you.
- When hosting ends.We remind you 30 and 7 days before the end date. If it is not renewed, the server is removed and a final backup stays downloadable for three months. After that, everything is deleted.
- We follow data protection law.Including the UAE Personal Data Protection Law, with data handled in line with GDPR principles. A data processing agreement is available on request.
07 / When something goes wrong
You'll know what's happening.
We tell you what happened, what we are doing, and when it will be fixed.
If your site goes down
- We pick it up.Our monitoring alerts the team, usually before you notice.
- We get to work.An engineer finds the cause and works on it straight away.
- You stay informed.You get an email when we start and when it is fixed, and the status shows on your dashboard.
- We explain the fix.If the cause was on our side, we tell you what we changed so it does not happen again.
If there is a security incident
- We contain it.We isolate the affected server to stop any further harm.
- We recover safely.We restore from a clean backup where needed and close the weakness.
- We tell you without delay.Within 72 hours at the latest, we explain what happened, what data may be affected and what we did.
- We help you communicate.We help you inform your own customers if you need to.
A few more answers
Frequently asked questions
Is my server shared with other customers?
No. You get your own isolated virtual server with resources reserved for you.
Where will my data be stored?
In the data centre location you choose at checkout. It stays there unless you ask us to move it.
Who can access my server?
Only named Vibe96 engineers, and only to set it up, keep it running or handle your request.
What happens if my site goes down at night?
Our monitoring runs around the clock and alerts the team. Critical issues get a first reply within 2 hours, any day.
Are backups included?
Yes. Daily backups, kept for 7 days and stored off the server, are part of every hosting plan.
Can I move my project somewhere else later?
Yes. You own the code and the data. Download your files any time, or ask us for a full copy.
Do you fix bugs in my app?
Hosting support covers the server. Changes and fixes to the app itself are done with expert hours, which you can add at checkout or later.
Do I need to install anything?
No. We set up the server, deploy your project and connect your domain.
From project to peace of mind
Ready to give your project a home?
Choose your server and location. We'll take care of the setup.