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Get it Live

Hosting, deployment and
human-support terms

The plain-language terms for Get it Live. They apply to every hosting term, publishing service and expert-hours package you buy on Vibe96.

What you are buying

  • Hosting: a server for your project, prepaid for the term you choose — 3, 6 or 12 months.
  • Publishing: a one-time service to prepare, deploy and hand over your project.
  • Expert hours (optional): time with our technical team for changes, troubleshooting and guidance.

Prices and terms

  • Hosting is paid upfront for the whole term. Six months is discounted by 5% and twelve months by 10%; three months has no discount. Discounts apply to hosting only.
  • The price you see before paying is the price you pay, plus any applicable tax shown at checkout.
  • At renewal, hosting is charged again for the same term at the price shown in the reminder we email 7 days before. Publishing and expert hours never renew.

When we start, and how long it takes

  • Standard deployment takes up to 48 working hours on our side.
  • The clock starts once you have paid and we have everything we need from you — code, access and project information.
  • If we are waiting on you, the clock pauses. Your deployment page always shows what we are waiting for.
  • If you send new source code after work has started, we pause and confirm which version to deploy before continuing.

What is not included

  • Domain name purchase and renewal.
  • Paid APIs and third-party subscriptions your project uses.
  • Apple and Google developer accounts, and store fees, for mobile publishing.

Mobile app publishing

  • We prepare the builds, set up the store listings and submit to both stores.
  • Includes up to 10 resubmissions after a store rejection, where the rejection can be fixed.
  • Store approval typically takes 15–30 days and is decided by Apple and Google, not by us.

Renewal and ending

  • We email you 30 days and again 7 days before your hosting term ends. The 7-day email states the amount and, with automatic renewal, the card and the date we charge it.
  • Automatic renewal (your choice at checkout or in your account): we charge your saved card 3 days before the term ends, for the same term, until you turn it off. If a charge fails we try again on each of the next two days and email you each time. You can turn it off, change the card or change the term at any time before the charge.
  • Without automatic renewal, the reminder emails include a link to pay.
  • If the term ends unpaid, your hosting is suspended — shown in your account — and switched back on as soon as it is paid. A renewal paid late still runs from the original end date.
  • If it is still unpaid 15 days after the end date, the server is deleted. We keep a backup you can download from your dashboard for three months after that, then it is deleted.

Expert hours

  • Hours belong to your account, work across any of your projects, and do not expire.
  • Time is recorded against each task to the quarter hour, and you can see it in your dashboard.
  • Support is asynchronous — replies are not live. You can book a meeting from your dashboard.

Your access and data

  • Passwords, keys and other secrets you send us are stored encrypted and are visible only to the team working on your deployment.
  • You own your project and your server's content. Server credentials are handed over to you on completion.

Refunds

  • All purchases are final — Vibe96 does not give refunds for licenses, hosting, publishing, expert hours or Vibe Studio credit.
  • Unused expert hours stay on your account and never expire.

Acceptable use and suspension

  • You must not use a Vibe96 server to host unlawful or infringing content, malware or phishing, send spam, mine cryptocurrency or attack other systems.
  • Vibe96 may suspend a server without notice where it reasonably believes this clause is breached or the server is compromised, and will restore it once fixed.
  • You will cover Vibe96 against claims arising from your project's content.

Data on your server

  • For personal data on your server, you are the controller and Vibe96 is your processor.
  • Vibe96 processes it only on your instructions, keeps it secure, uses only listed subprocessors, reports breaches within 72 hours, and deletes it when the service ends.

Liability

  • Vibe96 is not liable for indirect or consequential loss, including lost profits, revenue or data.
  • Its total liability for a service is limited to the amount paid for that service in the 12 months before the claim, except liability that cannot be limited by law.

Law and disputes

  • These terms are governed by DIFC law, and the DIFC Courts have exclusive jurisdiction.

Vibe96 is a project of Royex Technologies LLC, Dubai, United Arab Emirates, which provides these services (“Vibe96”, “we”). Questions about these terms: contact support.