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About this software
About Answer Desk – AI Customer Support SaaS
Answer Desk — AI Customer Support SaaS
Launch, customize, and manage your own AI-powered customer support platform.
Answer Desk is a full-stack, multi-tenant SaaS application that combines AI-powered customer support, knowledge-based responses, an embeddable website chat widget, and a human support inbox.
Designed for developers, agencies, and SaaS entrepreneurs, it provides the source code and infrastructure needed to build a branded customer support subscription business without starting from scratch.
What Makes Answer Desk Different?
Knowledge-Grounded AI: Retrieval-Augmented Generation (RAG) uses business knowledge to generate context-aware answers, with support for source references.
AI + Human Support: Customer conversations can move from automated AI responses to a human agent inbox.
Multi-Tenant Architecture: Manage separate customer workspaces, memberships, roles, and subscription access.
Embeddable Chat Widget: Add the visitor chat experience to external websites.
SaaS Billing and Administration: Manage Stripe subscriptions, plans, customers, platform settings, and workspace access.
Core Modules
AI Knowledge & Automation
Manage knowledge sources, indexing, retrieval, AI-powered answers, and provider integrations.
Website Chat & Conversations
Embeddable widget, visitor sessions, conversation history, feedback, source references, and handoff workflows.
Human Support Inbox
Agent conversations, replies, assignments, takeover, resolution, reopening, and AI resumption.
Customer Workspaces
Separate tenant workspaces, team memberships, invitations, role-based permissions, and workspace settings.
Subscriptions & Billing
Stripe checkout and subscription integration, webhook processing, plan configuration, billing access, and customer subscription management.
Platform Administration
Superadmin dashboard for customer oversight, plans, branding, subscriptions, operational monitoring, and support management.
Analytics & Operations
Workspace overview, conversation analytics, monitoring, and operational management tools.
Technology
Built with Next.js, React, TypeScript, Tailwind CSS, Prisma, PostgreSQL with pgvector, Better Auth, Stripe, Inngest, and supported AI provider integrations.
Included in the Package
Editable full-stack application source code
Frontend, backend APIs, platform administration, and customer workspace interfaces
Prisma database schema, SQL migrations, and sample seed data
Environment variable template
Docker and VPS deployment instructions
Automated tests and setup documentation
Deployment & Requirements
This is a self-hosted source-code product, not a managed SaaS subscription. Buyers must configure their own server or hosting platform, PostgreSQL database, domain, AI API keys, Stripe credentials, email provider, and required background services.
Hosting and third-party API usage fees are not included. Production deployment requires setup and configuration.
Best for: SaaS founders, development agencies, AI automation businesses, and developers building a customizable customer support platform.
Why Answer Desk – AI Customer Support SaaS
What makes it better
than the alternatives
- 01
Knowledge-Grounded AI Chat
Deliver business-specific AI answers using RAG, searchable knowledge, and source references.
- 02
AI-to-Human Handoff
Move conversations from an automated chatbot into a human support inbox with agent workflows.
- 03
Multi-Tenant SaaS Architecture
Manage separate customer workspaces, team roles, invitations, and subscription-based access.
- 04
Embeddable Website Chat Widget
Let businesses integrate customer conversations into their websites through a configurable chat experience.
- 05
Stripe Billing & Platform Admin
Operate subscription plans, customer access, billing events, branding, and platform administration from one system.
AI Knowledge Management
- Knowledge documents
- content indexing
- semantic retrieval
- RAG-based responses
- and source citations.
Website Chat Widget
- Embeddable chat interface
- visitor sessions
- message history
- widget customization
- and feedback.
AI Conversation Automation
- AI-generated responses
- conversation context
- multiple AI provider integrations
- and automated assistance.
Human Support Inbox
- Agent messaging
- conversation assignment
- AI-to-human handoff
- takeover
- resolution
- and reopening.
Customer Workspaces
- Multi-tenant workspace management
- settings
- customer onboarding
- and workspace isolation.
Team & Permissions
- Owner
- admin
- and agent roles
- invitations
- membership management
- and role-based access.
Subscription & Billing
- Stripe checkout integration
- subscription plans
- webhook processing
- billing lifecycle
- and access management.
Platform Administration
- Superadmin controls
- customer management
- plan configuration
- branding
- and operational monitoring.
Analytics & Reporting
- Workspace overview
- conversation analytics
- operational metrics
- and data export functionality.
Deployment & Developer Tools
- Next.js source code
- Prisma migrations
- PostgreSQL with pgvector
- Docker configuration
- environment templates
- tests
- and deployment documentation.
| Language | Version | Framework | Used for | Share of code |
|---|---|---|---|---|
| TypeScript | — | — | Front-end | 47.2% |
| TypeScript (React) | — | — | Front-end | 29.1% |
| CSS | — | — | Styling | 20.6% |
| SQL | — | — | Database | 2.9% |
| JavaScript | — | — | Front-end | 0.1% |
- Primary language
- TypeScript 6.0.3
- Framework
- Next.js 16.4.3 (App Router)
- Database
- PostgreSQL 17+ with pgvector
- Authentication
- Better Auth 1.7.12 (email/password + Google OAuth)
- Licence
- Single-site
- Screens
- 18
- Database tables
- 17
- Supported languages
- English only
- Browser support
- Modern browsers (Chrome, Firefox, Safari, Edge — ES2022+)
| Minimum | Recommended | |
|---|---|---|
| CPU | 2 vCPU | 4 vCPU |
| RAM | 4 GB RAM / 20 GB storage | 8 GB RAM / 40 GB storage |
| OS | Node.js 24.x, pnpm 11.21.0, PostgreSQL 17+ with pgvector extension | Node.js 24.x, pnpm 11.21.0, PostgreSQL 17+ with pgvector extension |
| Est. monthly hosting | $25 | $25 |
Requirements: Docker Engine, Docker Compose, a domain, and credentials for PostgreSQL, authentication, Stripe, AI providers, and other enabled integrations. cp .env.example .env # Configure all required environment variables in .env docker compose config docker compose up -d --build Follow vibe96/docs/HowToSetup.md for database initialization, migrations, pgvector setup, production secrets, HTTPS reverse proxy, and platform-owner onboarding. Target 2 — Manual Node.js Deployment (Ubuntu/Linux) Requirements: Node.js 24, pnpm 11.21.0, PostgreSQL 16+ with pgvector, and a configured database. corepack enable corepack prepare [email protected] --activate cp .env.example .env # Configure DATABASE_URL, DIRECT_URL, BETTER_AUTH_SECRET, # APP_URL, and other required service credentials. pnpm install --frozen-lockfile pnpm exec prisma generate pnpm exec prisma migrate deploy pnpm build pnpm start Create the PostgreSQL database and enable the pgvector extension before applying migrations. Follow the included setup guide for production database roles, environment variables, HTTPS, Stripe webhooks, background jobs, email delivery, and superadmin initialization. Third-party service configuration and usage costs are the buyer's responsibility.
Quality report
Manually reviewedHow to read the quality report
What this is. Every project on Vibe96 goes through an automated audit of its source code before a reviewer in Dubai checks it by hand. The score is out of 100; 75 is the minimum to be listed, and any single failing check blocks a listing regardless of the score.
- Security
- No real credentials in the code, every data-changing route protected, admin areas role-gated, no SQL built from user input.
- Code structure
- A developer can navigate and extend it: clear module boundaries, no giant files, little copy-paste.
- Docs & completeness
- The setup guide, example config, schema and required files the builder committed to are actually in the archive.
- Dependency health
- Packages pinned, no known critical vulnerabilities, no abandoned libraries in production paths.
- Build & deploy
- A clean machine can restore, build and start it by following the shipped instructions.
Warnings are problems that didn't block the listing; they stay visible here until a later version clears them. The audit reads the code — it does not run it — so always try the live demo before you buy. Lines of code are counted from the same audited archive.
Reviewer notes (4 minor)
Small improvements the developer has been told about. None of them stop the software from working.
Versions & updates
No updates yet. New versions appear here with a changelog.
Buyers receive updates free for 1 year.
What you get
- </>Full source codeThe complete audited source, delivered as a download from your account. No obfuscation.
- ▤DocumentationSetup guide, architecture notes, CLAUDE.md and AGENTS.md.
- ↻One year of updatesEvery new version the builder publishes, free for 12 months.
- ♧30 days of supportInstallation and defect support through Vibe96 tickets.
